Can your business afford to NOT join the trend towards online scheduling?
Scheduling online. Nearly all small business operators concede their customers are asking to be able to make online bookings. However, there is still a low percentage take-up. What is holding them back?
The cost to have online scheduling integrated into an existing site is very low. Particularly when compared to the savings available via reduced downtime. Freeing up staff for real work and the improved engagement your customers appreciate when given the chance to do things themselves.
A research study commissioned by Acuity Scheduling revealed that 96% of businesses and 90% of customers want online scheduling. The major improvements delivered to business by enabling online bookings were:
- More convenience by not needing people waiting by the phone. Or worse still, being interrupted with a current customer to take calls.
- The ability to take payments at the time of booking saves time and increases the customer commitment to follow through.
- Reduction in the volumes of cancelled or ‘no-shows’.
- Completely removed the usual back-and-forth scenario of wrangling with customers about available time-slots.
Are you ready to join the trend?